At GeniusByte, we aim to provide high-quality digital products and fair support for all users. Because our items are digital and delivered instantly, refunds must follow clear rules to prevent abuse.

Please read our refund policy carefully.

 7-Day Refund Window

You may request a refund within 7 days of purchase if the product does not function as described and the issue cannot be resolved by the creator or our support team.

 Eligibility for Refund

A refund may be approved if:

1. The refund request is made within 7 days of purchase.

2. The product fails to work as advertised.

3. The issue cannot be fixed through support or updates.

4. The buyer has provided reasonable proof of the issue.

Refunds Are Not Given For

These situations do NOT qualify:

• You changed your mind.

• You no longer want the product.

• You misunderstood what the product does.

• You purchased it by mistake.

• The product works as described.

• You refuse to allow the creator to troubleshoot the issue.

• Products bought through sales, discounts, or promotions.

• Custom or personalized items.

• Services delivered by third-party vendors on GeniusByte.

 How to Request a Refund

Email: support@geniusbyte.net
Include:

• Order ID

• Product name

• Description of the issue

• Any screenshots or error logs

Our staff will review your request and respond within 3–10 business days.

 Refund Process

If the refund is approved:

• The refund is issued back to the original payment method.

• Processing time depends on your payment provider (usually 3–10 days).

Once refunded, access to the product will be revoked.

 Creator Responsibilities

Since GeniusByte requires creators to maintain functional products:

• If the creator fails to fix a valid issue, you qualify for a refund.

• If the creator repeatedly ignores updates or fixes, their seller account may be restricted.

 Changes to This Policy

GeniusByte may update this policy at any time.
Changes take effect immediately when posted on this page.